Before you place an order please check this policy carefully. If you place an order that means you agree to this policy.

Return (if applicable)

We accept return of products. Customers have the right to apply for a return within 24 hours after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, the customer will need to bare the delivery cost for shipments. 

Refund (if applicable)

We accept refund of products. Customers have the right to apply for refund within 24 hours after order has been made. Since many of the items are customized on demand, refund may incur certain pre-order charges by the manufacturer.

To start a return/refund, you can contact us at support@girls-defense.com . If your return is accepted, we will send you instructions on where to send your package.The customer is responsible for all return shipping costs.items sent back to us without first requesting a return will not be accepted. Please keep a tracking number when sending out your package as proof. Cute-Defensedefense is not responsible for lost return packages and it is the customer's responsibility to locate the package with the mail carrier if the package gets lost.

Refunds can only be made to the original method of payment and refunds will take 7 - 10 working days. If you have any problems with your order, please contact us at support@girls-defense.com 

How to apply for Return/refund?

Please send email to support@girls-defense.com, explain your reason, upload corresponding pictures, then submit the application. Our Support team will access your application within 48 hours, after which a solution will be discussed with you according to your situation. The solution given by Support shall be the final solution.

We will offer a faster processing and will appreciate it a lot if you can provide:

• Photos or videos of the damaged item to prove damage.
• The products need to be returned to our warehouse if our After-sales Team asks for a return.

Except the important interpretation, we will make Refund, Resend, or Accept the Return for any of the following cases:

1. Orders Delayed.

Orders are lack of tracking information, in transit, pending, expired after 60 days counting from the date that order departed from our warehouse. Following countries and shipping methods may be different:

• For orders shipped to the USA, it is after 38 days counting from the date that order departed from our warehouse.
• For Brazil, it is after 110 days counting from the date that order departed from our warehouse due the strict customs clearance at Brazil.
• For some special shipping methods, we cannot deal with your after-sales issues. (See the following important interpretation)

Notes:

Sometimes, the order had arrived at the nearest post office to you and make it pending because of insufficient address, package unclaimed, no such number etc. It will be much more convenient for you to contact local post office or go to the post office for delivery.

2. Order not received.

We will not deal with the refund or resend if the tracking information shows the order is delivered.

• If you did not receive the package, a non-delivery certification issued by the local post office with official seal is necessary.
• Tracking Information Alert. The tracking information shows Alert, the reasons listed as below:
  • Incorrect/insufficient Address.
  • No Such Number.
  • Recipient unknown.
  • Refused.
  • Do not pick up in time.
  • No safe delivery location.
  • Uncleared customs.
  • Others.

Notes:

• The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package by yourself. Otherwise, the product will be returned to the sender, our logistics company.
• We cannot offer refund or resend if you don’t process the undelivered order or package destroyed by logistic company.
• If orders that have not been signed for are not handled in time, or have been destroyed by the shipping company, WED2C can not refund or resend the item.

3. Products Damaged.

We provide full refund or replacement if packages arrived are badly damaged.

We provide partial refund/replacement if packages arrived are partially damaged (except thread, slightly wrinkled, small scratches etc.).

Notes:

• For fragile products, refund is highly recommended.
• For damaged packing box, We cannot offer any refunds or other after-sale services due to the long-distant international delivery.
• For ordinary products, you shall apply for after-sales service within 7 days after package delivered.
• For electronic products, you shall apply for after-sales service within 10 days after package delivered.

4. Incorrect or Missing Products.

We have strict quality control process before products dispatched. We will deal with incorrect or missing products as follows:

• For incorrect products, we offers a full refund or replacement.
• For products with wrong color, size which doesn’t affect product function, etc., we offers partial refund.
• For parts missing which doesn’t affect product function, we may refund partial or resend the missing part; for parts missing which affect product function, we resend the product only.
• For accessories, we will resend the accessories.

Notes:

For size problem, we will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our After-sales team will deal with it quickly.

Important Interpretation

1. Deadline of filing Return/ Refund.

You cannot file for a return of refund if order status is closed. (24hours after parcel has been delivered)

Notes:

Filings will also be closed automatically if you have not responded for three consecutive days.

2. Force Majeure.

We takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, we will notify you by Chat, Email, etc.

Shipping Method Limits.

Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. We list those shipping methods in advance and will not accept any disputes when you choose those shipping methods for some countries, including:

PostNL, Turkey Post, Swiss Post, Electric PostNL to USA, UK, Canada, Australia, South Africa, the overseas territories and overseas island areas

Notes:

For DHL, CJPacket Fast Line, CJPacket JL Express, CJPacket Thailand, remote address will be charged additional cost.

3. Destination limits.

Due to limited international transportation, we will not accept any after-sales support when the orders are shipped to following countries:

Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, French Guiana.

4. Unacceptable After-sales

We do not accept any unreasonable after-sales, including but not limited to:

• The buyer does not like it.
• The product description is not real.
• Products smell unusual.
• The buyer ordered the wrong items or SKU.
• The shipping address provided incorrectly.
• Product difference negotiated in advance.
• Tracking information deleted by logistic companies.

We always try to offer the best service. If you have any other questions, please feel free to contact us.